SHIPPING AND RETURNS

The practical version. The legally binding one is in the terms of sale.

Shipping

Flat 12 € worldwide, on every order, whatever you buy. From the United States, Canada or Japan you see it in your own currency: 14 $, 19 CA$ or 2,000 ¥, fixed like the watch price itself. It is shown as its own line before you pay.

We ship from Ballerup, just outside Copenhagen. Orders leave us within [[HANDLING TIME, e.g. 1–3 business days]], and you get a tracking link by email the moment the parcel is scanned.

• Denmark: [[e.g. 1–2 business days]]

• Rest of the EU: [[e.g. 3–7 business days]]

• United States and Canada: [[e.g. 6–12 business days]]

• Everywhere else we ship: [[e.g. 7–14 business days]]

Estimates, not promises. If nothing has arrived after 30 days, write to us and we find it or refund you.

Duties and taxes. Inside the EU the price includes VAT and there is nothing more to pay. Outside the EU, import VAT, duty and any carrier fee are yours to pay — they are your country’s charges, not ours, and they are not in our price. The carrier usually collects them before delivery. Please check what applies where you live before you order. The one exception: parcels to the United States go with duties prepaid, because that is how our carrier ships there, so nothing is due at the door.

Countries. We ship to around sixty countries; the full list is in the country selector at checkout. If yours is missing, write to us.

Returns — 14 days to change your mind

You have 14 days from delivery to return the watch for any reason, anywhere in the world.

1. Tell us within the 14 days: an email to support@naerwear.com with your order number is enough.

2. Pack it as it came, with its strap and crown, and send it tracked to Nærwear ApS, Degnevangen 32, 2750 Ballerup, Denmark, within 14 days of telling us. From outside the EU, mark it ”returned goods”.

3. Get your money back — the full amount including the original shipping — within 14 days of our receiving your message (we may wait until the parcel is back). It goes to the payment method you used, in the currency you paid in.

Return postage is on you. Use a tracked service — the parcel is your responsibility until it reaches us.

Try it on the way you would in a shop. If it comes back visibly worn, we may deduct the loss in value.

Something wrong with it?

You have two years to complain about a fault. Write to us with the order number and a photo; most cases are solved by email, and if the watch needs to come back to us for a justified complaint, we pay the postage.

Not covered: normal wear, the battery running down (it lasts up to 5 months and is meant to be replaced), water beyond splash exposure (the watch is IP54 — rain yes, swimming no), drops, and modifications.

Contact

support@naerwear.com · Nærwear ApS, Degnevangen 32, 2750 Ballerup, Denmark · CVR 43901885